FAQs

During the payment process you will be given a confirmation that your debit / credit card has been successfully processed. You will also be given an order confirmation number through an email from Tam's Trove.

Normally, we sell only those products which are readily available to us. But yes, you can email us your order specifications at cs@tamstrove.com or connect with us on Instagram.

After knowing the requirement and nature of the desired product, we can confirm the customisation.

We make every effort to keep all products in stock. Since the products are handmade, therefore, product quantities are limited in numbers. However, the listing will show out of stock unless unexpected demands exceed our supply. If you place an order for an item, which is not in stock, we will inform you through an email and credit your debit/credit card within two business days of purchase. We will not retain your request for an out-of-stock product in a back-order system. In the future, we hope to notify you when an out-of-stock item becomes available, allowing you to place a new order for this product.

We make every effort to process your order as quickly as possible. We usually require 15-20 working days to dispatch your order. However, if the quantities ordered are more than 5 pieces per product per style or the item ordered is under production, it may take longer to process the order. In such cases, we keep you posted through email.

All Tam's Trove orders above the price cap of ₹ 999/- have free shipping for domestic orders (within India). Orders below the price cap will be charged standard shipping charges according to the chosen pincode.

Yes. Because we do not process backorders, whatever is in stock will be shipped together.

Please get in touch with us at cs@tamstrove.com with your requested change, and we will send you an email to confirm if we can make the change. If we have already handed your order over to the shipping company, we cannot make any shipping address changes after that.